Hydro Quebec Power Outage Map (2024)

FAQs

How do I report a power outage in Québec? ›

To report an outage

Online – Go to https://infopannes.solutions.hydroquebec.com/signaler-panne/avertissem*nt and answer five questions. By phone – Call 1 800 790‑2424.

The outage map also includes detailed information about specific outages, such as the cause and estimated time of restoration. Alternatively, you can also call their customer service number at 1-800-DIAL DWP (800-342-5397) to find out if there is an existing power outage in your area.

Hydro‑Québec generates, transmits and distributes electricity. The largest power utility in Canada and a major player in the global hydropower industry, Hydro‑Québec also operates a vast high-voltage transmission system. Its sole shareholder is the Québec government.

First, Hydro-Québec issues an overdue notice. If the contractholder doesn't pay the amount owing or contact Hydro-Québec to make arrangements, then a notice of service interruption is issued telling the contractholder that electricity will be cut off in eight days.

As the USDA notes in Keeping Food Safe During an Emergency, your refrigerator will keep food safe for up to 4 hours during a power outage. Keep the door closed as much as possible. Discard refrigerated perishable food such as meat, poultry, fish, eggs, and leftovers after 4 hours without power.

It's perfectly safe to shower during an outage or storm. The main risk is that showering in the dark increases your risk of slipping and falling, which is why you should have a battery-powered light in your bathroom. It's a safer alternative to candles and gas lamps that represent a fire hazard.

(888) 385-7252

Hydro-Québec / Customer service

As of 2023, the average electricity rates in Quebec are around 7.59 cents per kilowatt-hour. This means that for the average household, the monthly electricity bill could range from $143 to $181.80, excluding additional charges related to delivery and distribution.

In Québec, electricity costs are 36% lower than in the U.S. and 49% lower, on average, than in the G7 countries*.

Toilets: Again, while most toilets work without power, toilets that rely on a pump to operate won't function during a power outage. Tank-style water heaters: If you have a traditional tank-style water heater, you may be able to take hot showers provided that there is still some hot water left in the tank.

Why does Québec use hydro power? ›

A constant source of clean, renewable electricity

By utilizing a clean, renewable resource, Hydro‑Québec ensures that it can meet the energy needs of present and future generations while preserving the environment.

Hydro-Quebec's competitors and similar companies include Ontario Power Generation, BC Hydro, Endesa, Direct Energy, Entergy and Eskom Holdings SOC. Hydro Québec is an organization that produces, transmits, and distributes electricity.

Turn off all tools, appliances and electronic equipment, and turn the thermostat(s) for the home heating system down to minimum to prevent damage from a power surge when power is restored. Also, power can be restored more easily when there is not a heavy load on the electrical system.

Hydro-Québec TransÉnergie et Équipement operates the transmission system, marketing system capacity and managing power flows across Québec.

Attention: If there is a risk to public safety or someone's life, call 911. This form is not intended to notify us of damaged equipment, an unusual situation or an outage. To this end you must call 1 800 790‑2424 or go to the Report an outage page.